Privacy Policy

Last updated: 2025-02-16

Thank you for visiting our website. We at Plamsy are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We collect limited information through our website, as described below:

  • Communication Data: When you use the chat feature on our website, powered by HelpScout, to contact us, we will collect the information you provide in the chat. This may include your name, email address, and the content of your messages.
  • Website Analytics: We use Plausible Analytics to understand how visitors use our website. Plausible Analytics is a privacy-focused analytics tool that does not use cookies and does not collect any personal data. It provides us with anonymous, aggregated insights into website traffic, such as page views and referral sources.
  • Email Communication: If you contact us via email, we will collect your email address and any information you provide in your email. We handle our email communications through Fastmail.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Communicate with You: We use the information collected through the chat and email to respond to your inquiries, provide support, and communicate with you about our services.
  • To Improve Our Website: We use the anonymous data from Plausible Analytics to understand how our website is being used and to make improvements to its content and functionality.

3. Legal Basis for Processing (GDPR - if applicable to you)

If the GDPR applies to you because you offer services to individuals in the European Economic Area (EEA), including Poland, or monitor their behavior, our legal basis for processing your personal data depends on the type of data and the context in which we collect it.

  • Communication Data (Chat & Email): We process this data based on Legitimate Interests (Article 6(1)(f) GDPR). Our legitimate interest is to effectively communicate with you, respond to inquiries, and manage our business operations related to potential clients and customer service. We also rely on Consent (Article 6(1)(a) GDPR) if you proactively initiate communication and provide your data for the purpose of contacting us.
  • Website Analytics (Plausible Analytics): We process anonymized data from Plausible Analytics based on our Legitimate Interests (Article 6(1)(f) GDPR). Our legitimate interest is to understand website usage and improve our website for visitors. Because Plausible Analytics is privacy-focused and anonymizes data, this processing has minimal impact on individual privacy.

4. Data Sharing

We use the following third-party services that may process your data:

  • HelpScout: For our website chat feature. Please refer to HelpScout’s Privacy Policy to understand how they handle your data.
  • Plausible Analytics: For website analytics. Plausible Analytics is designed to be privacy-friendly and does not collect personal data. You can learn more about their approach at Plausible Analytics Data Policy.
  • Fastmail: For handling our email communications. You can review Fastmail’s Privacy Policy for details on their data handling practices.

We will not share your personal information with any other third parties unless required by law.

5. Data Security

We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. These measures include using secure services like HelpScout and Fastmail, and relying on privacy-focused analytics with Plausible.

6. Data Retention

We will retain your communication data (chat and email) for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing ongoing support and maintaining records of our interactions. Anonymous website analytics data is retained by Plausible Analytics according to their data policy.

7. Your Rights under GDPR (If Applicable)

If the GDPR applies to you, you have the following rights:

  • Right to Access: You have the right to request access to the personal information we may hold about you (related to chat or email communications).
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information, under certain circumstances.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain situations.
  • Right to Object to Processing: You have the right to object to the processing of your personal information, including processing based on legitimate interests.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Withdraw Consent: If we rely on consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR. In Poland, the supervisory authority is the Prezes Urzędu Ochrony Danych Osobowych (PUODO).

To exercise these rights, please contact us at the email address provided below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy-policy@plamsy.com

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, so please review it periodically. The “Last updated” date at the top of this Privacy Policy indicates when it was last revised.